Returns and refunds
Return Policy
We accept returns for a full refund for any reason within 30 days from the order date, provided the item is brand new and in its original package.
- All returned items must be in brand new condition, in their original unaltered box, and must include all packing materials, warranty cards, manuals, and accessories.
-Buyers are responsible for return shipping costs.
Cases NOT covered by the 30-Day Money-Back Guarantee
- For orders delivered to freight forwarding services, we are not responsible for any package lost in transit from the courier service point to the final physical address, and no refunds will be issued.
Return Instructions
To initiate a return, please contact us to obtain the return address. After submitting your return request, please ensure the product is shipped within 10 business days. Once the item is received at our fulfillment center, refunds will be processed within 7 business days. The refund amount will appear in your account within 3–5 business days. For both refunds and replacements, the item must be received at our warehouse before processing.